Legal
Privacy notice
This notice explains how CloseWeave collects and uses personal data, and the rights you have. It covers the CloseWeave website and the Advisory scorecard and enquiry forms.
1. Who we are
CloseWeave Limited is the controller of the personal data described here. We are a company registered in England and Wales under number 15499663, based in the United Kingdom. For any question about this notice or your data, contact us at privacy@closeweave.com.
2. The personal data we collect
We collect only what we need. When you use the Advisory scorecard, we collect your name, work email, any role, company, or context you choose to give, and the answers you select. When you make an enquiry, we collect your contact details and the information you send us. When you become an advisory client, we collect the information needed to deliver and administer the engagement. When you visit the site, limited technical and usage information may be collected as described in our cookie notice. We do not seek special category data, and you should not send it to us.
3. Why we use it, and our lawful basis
We use your data to give you the scorecard result you asked for, to respond to enquiries, to deliver advisory work, and, where you have agreed, to send you relevant updates. Our lawful bases under the UK GDPR are: legitimate interests for delivering a result or response you requested and for running and improving our services; consent for marketing emails and non-essential cookies, which you can withdraw at any time; and contract for delivering an engagement you have entered into. We also process data where the law requires it, such as keeping accounting records.
4. The scorecard is not an automated decision about you
The scorecard gives an indicative self-assessment score to help you. It is not a decision producing a legal or similarly significant effect on you, and it is not used to make one. A person, not an algorithm, decides any advisory engagement.
5. Who we share it with
We do not sell your data. We use a small number of trusted providers who process data on our instructions under contracts that meet UK GDPR requirements: our site host, our application backend host, our database provider, and Google, for our business email and for advertising and measurement where you have consented to cookies. We share data with others only where the law requires it.
6. Sending data outside the UK
Some providers process data outside the UK. Where they do, we rely on an approved safeguard, such as UK adequacy regulations, the UK extension to the EU-US Data Privacy Framework where the provider is certified, or the UK International Data Transfer Agreement, and we assess that the transfer protects your data to the UK standard.
7. How long we keep it
We keep personal data only as long as we need it. Scorecard and enquiry data that does not become an active conversation is deleted within 12 months. Marketing-list data is kept until you unsubscribe. Client and accounting records are kept for the period the law requires, currently six years. Our full retention schedule is available on request.
8. Your rights
You have the right to ask for a copy of your data, to have it corrected or deleted, to restrict or object to our use of it, to data portability, and, where we rely on consent, to withdraw it at any time. To exercise any of these, contact privacy@closeweave.com. If you are unhappy with how we have handled your data you can complain to us using the procedure below, and to the Information Commissioner's Office at ico.org.uk, though we would welcome the chance to put things right first.
9. How to complain to us
Email privacy@closeweave.com with the detail of your complaint. We will acknowledge it within 30 days and tell you how and when we will respond.
10. Cookies
We explain the cookies we use, and how to control them, in our /cookies.
11. Children
CloseWeave is a professional service for people in work. It is not directed at children and we do not knowingly collect children's data.
12. Changes
We may update this notice. We will change the date on the published page and, for significant changes, tell you directly where we can.