People
People teams with time for people.
At a glance
An employee asks how much family leave they can take.
- Deployed AI
About 20 minutes per question
HR answers every query
- Operational AI
Seconds for routine questions
AI answers routine questions; HR handles people matters
Illustration
What matters
What people teams are judged on.
Time to hire
Good candidates answered and booked before a competitor calls.
A strong first 90 days
Onboarding that happens on time, every time.
Fair and lawful decisions
No automated decision about a person without a person.
Answers for employees
Policy questions answered correctly, at any hour.
Walkthrough
The same request, three ways.
The request
MessageEmployee, HR help channel
Leave question
We are expecting a baby in March.
How much leave can I take, and is it paid?
Autonomy level 1
Deployed AI
A chat assistant. Someone asks, it answers, people do the rest.
- A person types
How much parental leave can employees take in the UK?
- AI replies
Eligible employees can usually take statutory leave after a qualifying period of service, with statutory pay for part of it. Check your company policy for details.
- Person
HR adviser. The answer is generic and may be out of date. The adviser checks the contract, the current policy and the dates, then replies by hand.
3 steps · one to a person · about 20 minutes per question
- How long
- About 20 minutes per question
- Who does the work
- HR answers every query
- What keeps it safe
- None: generic, possibly out of date
- What goes to people
- Everything
Autonomy level 2
Specialised AI
It works from your data and tools and prepares the work. A person approves.
- Trigger
The question arrives in the HR help channel.
- Tools
hris.employee("E-1042") · policy.search("family leave", current version)Returned: Start date, contract and the current family leave policy.
- AI replies
First, which leave? Maternity, paternity, shared parental and adoption leave each work differently. A draft reply asks, with the policy link.
- Person
HR adviser. Checks the draft and sends it.
Approved - Action
Once the employee answers, the right form is prefilled for them.
5 steps · one to a person · about 2 minutes of HR time
- How long
- About 2 minutes of HR time
- Who does the work
- AI prepares; HR approves
- What keeps it safe
- The current policy version cited
- What goes to people
- Every reply
Autonomy level 3
Operational AI
It runs the process within set limits, logs every step and hands people the exceptions.
- Trigger
Every policy question, at any hour.
- Rule
Answer only from the current policy and the employee's own record.
Pay disputes, health, grievances and anything sensitive go to a person. Nothing is shared with a manager without the employee's say.
- Action
Asks which leave, then answers with the entitlement, the pay and the policy clause, and prefills the form.
- Person
Exception: goes to a person
HR adviser. The employee asks how to tell their manager. That conversation goes to an HR adviser, not the AI.
Escalated - Record
[10:05]Question, answer and policy version logged, visible only to HR.
- Report
Monthly: questions by topic, accuracy checks, and the policies that confuse people.
6 steps · one to a person · seconds for routine questions
- How long
- Seconds for routine questions
- Who does the work
- AI answers routine questions; HR handles people matters
- What keeps it safe
- Topic limits, privacy, accuracy checks
- What goes to people
- Sensitive topics and anything personal
Controls
- Owner
- HR director
- Measure
- Answer accuracy and HR time saved
- Limit
- Policy questions only; no decisions about people
- Log
- Every answer and policy version
- Fallback
- Questions queue for HR
- Stop
- Route every question to HR in one switch
Illustrative: names, figures and timings are invented.
Where to start
Processes that pay back first.
3Run with exceptions
Policy and benefits questions
Sensitive topics always go to a person.
3Run with exceptions
Interview scheduling and candidate updates
No automated rejections.
3Run with exceptions
Onboarding tasks and accounts
Checklists that run themselves.
2Automate with approval
Job descriptions and offer letters
HR approves every one.
1Assist
Screening support
AI summarises; a person decides every time.
1Assist
Performance and pay decisions
People decide; AI prepares the evidence.
What we build and run
Built in your systems, run with your team.
- An HR assistant grounded in your policies and records
- Scheduling and candidate communication
- Onboarding that runs on time
- Controls for fair and lawful use of AI with people's data
What we measure
Numbers you already track.
- Time to hire
- Onboarding tasks done on time
- Questions answered without HR time
- Answer accuracy
- Employee satisfaction with HR
The Academy
Learn to run it yourselves: the People track.
Use AI in hiring, onboarding and policy work, fairly and lawfully.
Being built